Simply complaining well is not enough, especially if one is dealing with government bureaucrats. Continued application of gentle pressure will eventually wear down even the hardest and firmest bureaucrat. It appears that my attempts to get the regional transit authority to train and supervise bus drivers might be going somewhere; either that, or they’re legal action against me. I got a phone call from one of the higher ups who just wanted me to repeat what I had already put into writing. After ...
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