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This could go a couple of ways. In the Brady Bunch universe the company jets over, redo the prints and hand delivers to agency--all in 6 minutes TV Land time. In Bureaucracyland I would fax a copy of the letter informing you of the botched operation and a polite but quiet plea for correction to the problem. Do NOT mention paying or NOT paying either way. Request a swift resolution as this is causing undue stress and hardship etc. etc. Shoud they seek another fee--bite the bullet--pay up then send the receipt and all documentation to the NEXT level in the operation for consideration of a refund in the spirit of good customer relations. Best to you. Rich

HA! HA! Brady Bunch Universe - too funny
Well, I heard back from the agency. Seems 1 in 10 people have their fingerprints rejected and its seen more in women then men. I find that interesting. Anyway, it will cost me another $50 to have it done again. Normally I would fight this charge but I will bite the bullet and pay. The end result far outweighs the addtional $50.
On the plus side, the guy can come to my house today and do it again.

I'm not surprised about the fingerprints. I'm glad they are able to come out today! that's really great. I don't blame you for just paying the fifty bucks, it will be worth it.

I had to have my fingerprints taken for work - it was electronic though - there were no cards involved and it took about 30 minutes of standing to get the machine to accept all ten fingers. The officer would roll my finger over the input device and pressure had to be applied just so, and the finger had to go down on it just the right way --- it was most frustrating.

Reminds me of a great Rolling Stones song, "Fingerprint File.: Here are the lyrics:

FINGERPRINT FILE
(M. Jagger/K. Richards)

Oh Yeah!...

Fingerprint file, you get me down
You keep me running, know my way around. Yes, you do, child
Fingerprint file, you bring me down
Keep me running
You keep me on the ground
Know my moves
Way ahead of time
Listening to me, on your satellite

Feeling followed
Feeling tagged
Crossing water
Trying to wipe my tracks

And there's some little jerk in the FBI
A keepin' papers on me six feet high
It gets me down, it gets me down, it gets me down

You better watch out
On your telephone
Wrong number
They know you ain't home

And there's some little jerk in the FBI
A keepin' papers on me six feet high
It gets me down, it gets me down, it gets me down..... shoot!

Who's the man on the corner; that... that corner over there
I don't know. Well, you better lay low. Watch out

Keep on the look out
Electric eyes
Rats on the sell out
Who gonna testify
You know my habits, way a head of time
Listening to me, on your satellite

And there's some little jerk in the FBI
A keepin' papers on me six feet high
It gets me down, it gets me down, it gets me down
It gets me down

Hello, baby, mm-hmm
Ah, yeah, you know we ain't, we ain't talkin' alone
Who's listening? Well I don't really know
But you better tell the SIS to keep out of sight
'Cause I know they takin' pictures on the ultraviolet light
Yes, uh huh, yeah, but these days it's all secrecy; no privacy
Shoot first, that' s right... they know you
Bye bye.
Right now somebody is.... listening to...... you
Keeping their eyes peeled...... on you!
Mmm, mmm, what a price, what a price to pay
All right. Good night, sleep tight

Here it is on youtube. It's got a great bass line. http://www.youtube.com/watch?v=e-7rBtZS_j0