The Literature Network - Automatic responses: as firms spend more on IT, they expect it to achieve more. Michael Douglas argues it's the people, not the technology, who determine the success of a change management strategy. (People Management).

Automatic responses: as firms spend more on IT, they expect it to achieve more. Michael Douglas argues it's the people, not the technology, who determine the success of a change management strategy. (People Management).

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From: Financial Management (UK)
Date: 20021001
Author:Douglas, Michael

Thomas Carlyle, in his essay "Signs of the times" on the industrial revolution and its aftermath, famously described the 19th century as the "age of machinery". Carlyle died in 1881, but his description is even more appropriate for the 20th century, when technology of every kind underwent a period of startling change that continues to this day.

The result is that 21st-century organisations have easy, and usually cost-effective, access to an unprecedented quantity and quality of technology--from precision industrial machines to powerful, compact information technology. Experts ...

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Automatic responses: as firms spend more on IT, they expect it to achieve more. Michael Douglas argues it's the people, not the technology, who determine the success of a change management strategy. (People Management).

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