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Aesop on quality systems

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From: Quality Progress
Date: 19971201
Author:Robitaille, Denise E

WHAT CAN AESOP'S FABLE ABOUT the goat and the goatherd teach us about quality auditing?

Imagine that the master of a medium-sized goat farm is preparing for a third-party audit to be conducted on behalf of a local dairy that wishes to purchase some of his goats. He takes great care with his goats, knowing well-tended animals produce the best milk. He is also proud that his beautiful goats have won numerous prizes at town fairs.

Two days before the audit, the master's goatherd, whose evening task is to gather all the goats and return them to their pen for the night, has trouble with one ...

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