Originally Posted by
The Comedian
As an educator, I hate the idea that students and parents are "customers" more than any other idea out there. I've been a customer. I've been a student. And I've been a teacher. And man, students are not "customers". That's an idea that MBA graduates recently hired to manage something that they know next to nothing about like to use.
So what's the difference between a customer and a student?
A customer gets what he or she wants. A student gets what he or she needs.
My wife is a doctor and the MBAs running her clinic pull this "customer" crap too.
Patients are not customers either. A patient walks into my wife's office. He says he's in pain. He says what he really needs is a prescription for morphine. He says he's got the cash and that he knows that morphine will ll cure his pain lickety-split. If this fellow were a "customer", he'd get what he wanted. "There you go sir!" my wife would say.
This happens all the time to another Doc: He says, "you need to lose weight and exercise -- that will help you feel better and prevent further health problems". Patient says, "okay". Later, patient comes back with a new, related problem. "Have you lost weight or started to exercise?" the Doc asks. "No" says the patient. "It's too hard. I want you to make me feel better". Later, the patient posts a complaint to the MBA in charge that the Doctor isn't helpful and won't help him. Nice. Same goes for education: homework, effort, exertion are all a part of the school experience that that professor/teacher cannot do for the student.
Move this to the "customer" example -- let's say I buy a new car. Only I don't change the oil, filters, and such. And sometimes I put diesel in the tank because it's cheaper than gas. Then the damn car stops working! I take the car back to the dealer and say that he's a crappy salesman and the engineers at the manufacturer don't know what they're doing. They're just rippin' off the customer!
A student comes into my class: "Professor Comedian", he says, "I want an A in this class. I never have to write nor to I plan to ever write. This class is worthless. I just need an A to keep my GPA up so that I can get my financial aid checks commin' in".
If this fellow is a customer, then I say, "No problem Junior. One A, sans learnin' for you!"
I once did a poll in an introductory writing class. I asked them this:
"Which would you rather -- (1) get an "A" in this course under the stipulation that you learn NOTHING at all, or (2) get a "C-" and learn a lot (whatever that means to you). These are your only two choices."
You know which choice was VASTLY more popular? Yep. Choice 1. But that response says a lot of things -- only some of which are pertinent to this rant of mine here.
The truth of the matter is that teachers have to teach the unwilling along with the willing. And that sometimes, students (and I include myself in this number) don't know what they don't know and certainly don't know what they will need later. No one can predict the future. My daughters don't want their boost shots. They tell me that they "won't get sick" and that they'll "wash [their] hands all the time" so that they'll never get sick. They tell the MA/nurse this too. "I don't want a shot!" they yell to them. "I don't like you!" But they get one anyway.
They also don't like spinach and broccoli. They'd rather eat lollipops. But they eat spinach and broccoli because I make them. They're not customers.
Yesterday I was a customer. I bought a new fridge. I said I wanted a black, textured fridge, with no ice/water capabilities. And it needs to fit in a 35" wide space. And that's exactly what I got.
EDIT: And one more thing. I'm not denying that there's a business aspect to both medicine and public education. There is. But it's a hellova leap to say that education IS a business. It's like saying cars have tires. True. So tires ARE cars! And, as a consequence, we should treat cars exactly like tires.