Ramblings from the Blue Ridge Mountains of Virginia

The company I work for as a Computer Tech ordered a neon sign for our blooming cell-phone business. It was delivered by a common carrier, which service I will not name. The delivery man threw the package onto a concrete porch without bothering to knock on the door. Well, the sign broke.

Our supplier, and note that this wasn’t his fault, asked for e-mail confirmation that the carrier’s insurance would cover, and he would send us a new sign, already made. Neon signs are expensive and take time to make correctly, so we felt he was doing us a favor. He could sell this sign, but was holding it for us.

The carrier was informed, and stated they would send a call tag and an inspector. Truck arrived the next day, no call tag, no inspector. However the company called us and said we would have one there by Friday. Friday came, no truck even.

After a four hour phone call, during which we were hanged up on once, we got nothing really sorted out. Customer Disservice at its finest!

We estimate we lose around $500 a day without the sign, as we sold three blackberry phones today and had a tentative promise on a Sidekick, minus the flashing window sign.

This has been the latest in a long series of problems I have had with this company that ships world-wide. A company that I order from regularly, ceased to use them and just uses regular mail because of complaints.

Upon further reflection, I think that the brigands in charge should all be carefully,
packaged into their own containers, dumped rudely onto their delivery vans
shipped off to say, the Antarctic, or some jungle with large spiders!

And, well gracious me! Did I name them after all? Did I? Hummmm…. Pendragons are well known to be tricky. Check the story of how Arthur, The Once and Future King, was born in the first place! Hee-hee!