Recovery
by , 01-27-2012 at 02:33 AM (912 Views)
Lately life has been very unpleasant at work. Some of it is my fault--mostly in the way of attitude. I see the end in sight with financial troubles but it is still 17 months away at the earliest now or June 1013.
Boss Tami had a meeting with the three of night shiift dispathers and laid down the law. It was needed. A wake up call to a return of professionalism.
The AAA Allied that we are now under has yet to earn my loyalty and frankly I do not desire to give it to them. I have some issues with how thye run their call center getting the information. They have the call takers stick to a script and move it along so to speak. Sometimes you need just that little bit of extra information to make receiving service that much better.
Anyway I have no plans (for once) to detail the troubles at AAA. For once I was more guilty then innocent but I think I'm about to turn a corner and be more responsible. I did learn one lesson--telling the director's lapdog that their ETA of 45 minutes or less was ludicrous is NOT a way of getting favorable attention. Sigh. What could have bene a teaching moment turns into your dispatcher is very abrupt and rude--yeah yeah. I am retracting my claws and just going along with the flow for now. I know all I need to about our new owners. Tami has twice told me we are now a very small fish in a very large pond and things probably won't change.
So be it.
Only literary news--two stories away frpom finishing Return of Sherlock Holmes.



