Jennylc
04-19-2007, 10:22 PM
I have been publishing poetry on Poets.com for a few years.
1st Complaint: At first I paid to be a member, but then decided I didn't
want to be a member any more and deleted my visa details, as suggested by
them, from my personal profile. They then started up a new site and
transferred all my poems across and took, without my permission, another
years membership from my visa even though I had done what they suggested
(via email communication with them) and deleted my Visa details. I accused
them of theft and they said that I should read the conditions, one of which
was they would automatically deduct from my Visa the yearly membership fee.
They completely ignored my citing of the earlier communication with them in
which THEY suggested I delete my Visa details. Also, through all these
emails, you never get a name. It's always "poets.com staff". No-one there
is accountable. They are faceless, nameless and dishonest. I'm sure what
they have done is illegal.
2nd Complaint: FALSE ADVERTISING. After taking my money without my
permission, they have now frozen my access to MY OWN POEMS!!! I cannot edit them, set them out or, particularly, delete them. I am now a paid member, as a result of their unauthorised thievery of my money, and I am not even able to access the product I unwillingly paid for. I am absolutely convinced it is a deliberate and vindictive sabotage of my so-called 'membership'. I find this absolutely outrageous. Every time I write to them to complain about this, I am met with a wall of silence. In any other business, a complaint would be dealt with. With Poets.com or Poets Workshop (same people), you are ignored.
I am of the opinion that these people have nothing in common with art or poetry (except their love of the money it makes them), and
are violating basic principles of business.
Poetically yours
Jennylc
1st Complaint: At first I paid to be a member, but then decided I didn't
want to be a member any more and deleted my visa details, as suggested by
them, from my personal profile. They then started up a new site and
transferred all my poems across and took, without my permission, another
years membership from my visa even though I had done what they suggested
(via email communication with them) and deleted my Visa details. I accused
them of theft and they said that I should read the conditions, one of which
was they would automatically deduct from my Visa the yearly membership fee.
They completely ignored my citing of the earlier communication with them in
which THEY suggested I delete my Visa details. Also, through all these
emails, you never get a name. It's always "poets.com staff". No-one there
is accountable. They are faceless, nameless and dishonest. I'm sure what
they have done is illegal.
2nd Complaint: FALSE ADVERTISING. After taking my money without my
permission, they have now frozen my access to MY OWN POEMS!!! I cannot edit them, set them out or, particularly, delete them. I am now a paid member, as a result of their unauthorised thievery of my money, and I am not even able to access the product I unwillingly paid for. I am absolutely convinced it is a deliberate and vindictive sabotage of my so-called 'membership'. I find this absolutely outrageous. Every time I write to them to complain about this, I am met with a wall of silence. In any other business, a complaint would be dealt with. With Poets.com or Poets Workshop (same people), you are ignored.
I am of the opinion that these people have nothing in common with art or poetry (except their love of the money it makes them), and
are violating basic principles of business.
Poetically yours
Jennylc