In Toronto, the buses are all over the city, but the subway lines don't extend to the suburbs. Toronto transit is also primitive in its use of paper tickets, transfers, and tokens. Also, the subway stations are not that attractive.
I've read that New York City has a great public transportation system because the subway lines cover the entire metropolitan area. Other public transportation systems, such as the one in Hong Kong, use smart cards. Also, I watch "The Amazing Race", and I noticed that the subway stations in Moscow are beautifully designed.
How is the public transportation where you live?